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Christmas project

frequently asked questions

  • We have two schools, how do we place our order on line?"
    Each school will have to have its own unique record. Please register each school separately.
  • PARENT PAYMENTS: How do the parents pay?
    Parents will pay online, through our online shop using a credit or debit card only. We cannot process payments over the phone, cash, or cheques.
  • How does the Commission work?
    You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.
  • Can we have the school logo on the cards?
    Yes, you can upload your school logo into the admin portal. Logos must be high-resolution jpg. The logo must be uploaded to the organiser’s portal before the artwork is ready to be sent back to us for it to appear as an option for the back of the cards.
  • What happens if I do not have enough forms?
    Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.
  • How do separated parents make orders?
    Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.
  • How do I book my courier?
    Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.
  • Can we organise a second collection?
    We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.
  • What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?
    If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.
  • What does a parent do if they want to place an order but the deadline for orders has passed?
    Set up an online account via the parent shop and add the codes from your children’s artwork forms - you will then be able to continue to place an order then when we have received your artwork. You will receive an email confirmation to commence ordering when we have processed your artwork. This can be sent by Post or uploaded on our website.
  • We have two schools, how do we place our order on line?"
    Each school will have to have its own unique record. Please register each school separately.
  • PARENT PAYMENTS: How do the parents pay?
    Parents will pay online, through our online shop using a credit or debit card only. We cannot process payments over the phone, cash, or cheques.
  • How does the Commission work?
    You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.
  • Can we have the school logo on the cards?
    Yes, you can upload your school logo into the admin portal. Logos must be high-resolution jpg. The logo must be uploaded to the organiser’s portal before the artwork is ready to be sent back to us for it to appear as an option for the back of the cards.
  • What happens if I do not have enough forms?
    Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.
  • How do separated parents make orders?
    Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.
  • How do I book my courier?
    Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.
  • Can we organise a second collection?
    We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.
  • What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?
    If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.
  • What does a parent do if they want to place an order but the deadline for orders has passed?
    Set up an online account via the parent shop and add the codes from your children’s artwork forms - you will then be able to continue to place an order then when we have received your artwork. You will receive an email confirmation to commence ordering when we have processed your artwork. This can be sent by Post or uploaded on our website.
  • We have two schools, how do we place our order on line?"
    Each school will have to have its own unique record. Please register each school separately.
  • PARENT PAYMENTS: How do the parents pay?
    Parents will pay online, through our online shop using a credit or debit card only. We cannot process payments over the phone, cash, or cheques.
  • How does the Commission work?
    You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.
  • Can we have the school logo on the cards?
    Yes, you can upload your school logo into the admin portal. Logos must be high-resolution jpg. The logo must be uploaded to the organiser’s portal before the artwork is ready to be sent back to us for it to appear as an option for the back of the cards.
  • What happens if I do not have enough forms?
    Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.
  • How do separated parents make orders?
    Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.
  • How do I book my courier?
    Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.
  • Can we organise a second collection?
    We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.
  • What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?
    If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.
  • What does a parent do if they want to place an order but the deadline for orders has passed?
    Set up an online account via the parent shop and add the codes from your children’s artwork forms - you will then be able to continue to place an order then when we have received your artwork. You will receive an email confirmation to commence ordering when we have processed your artwork. This can be sent by Post or uploaded on our website.
  • We have two schools, how do we place our order on line?"
    Each school will have to have its own unique record. Please register each school separately.
  • PARENT PAYMENTS: How do the parents pay?
    Parents will pay online, through our online shop using a credit or debit card only. We cannot process payments over the phone, cash, or cheques.
  • How does the Commission work?
    You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.
  • Can we have the school logo on the cards?
    Yes, you can upload your school logo into the admin portal. Logos must be high-resolution jpg. The logo must be uploaded to the organiser’s portal before the artwork is ready to be sent back to us for it to appear as an option for the back of the cards.
  • What happens if I do not have enough forms?
    Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.
  • How do separated parents make orders?
    Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.
  • How do I book my courier?
    Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.
  • Can we organise a second collection?
    We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.
  • What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?
    If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.
  • What does a parent do if they want to place an order but the deadline for orders has passed?
    Set up an online account via the parent shop and add the codes from your children’s artwork forms - you will then be able to continue to place an order then when we have received your artwork. You will receive an email confirmation to commence ordering when we have processed your artwork. This can be sent by Post or uploaded on our website.
  • We have two schools, how do we place our order on line?"
    Each school will have to have its own unique record. Please register each school separately.
  • PARENT PAYMENTS: How do the parents pay?
    Parents will pay online, through our online shop using a credit or debit card only. We cannot process payments over the phone, cash, or cheques.
  • How does the Commission work?
    You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.
  • Can we have the school logo on the cards?
    Yes, you can upload your school logo into the admin portal. Logos must be high-resolution jpg. The logo must be uploaded to the organiser’s portal before the artwork is ready to be sent back to us for it to appear as an option for the back of the cards.
  • What happens if I do not have enough forms?
    Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.
  • How do separated parents make orders?
    Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.
  • How do I book my courier?
    Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.
  • Can we organise a second collection?
    We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.
  • What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?
    If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.
  • What does a parent do if they want to place an order but the deadline for orders has passed?
    Set up an online account via the parent shop and add the codes from your children’s artwork forms - you will then be able to continue to place an order then when we have received your artwork. You will receive an email confirmation to commence ordering when we have processed your artwork. This can be sent by Post or uploaded on our website.
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